It is much easier and cheaper to keep an existing customer than acquire a new customer. Existing customers can often generate more revenue for your business too, so it is important to keep in regular contact with them in order that no future opportunities are missed.

If yours is like most businesses, 80% of sales come from 20% of your customers. Why not let VST call the 80% of your customers you may not have the time to maintain a close relationship with?

At a lower cost than your in-house resources we will ensure that this crucial set of customers still feel valued. We will improve your customer loyalty whilst seeking to increase revenues by identifying new business opportunities such as cross-selling or contract renewals.

Customer experience is one of the most cost effective methods of differentiating yourself from the competition. At VST we will create unique mystery shopping programmes, bespoke to your industry and business, that inspire and excite your teams to give great service, which in turn, leads to increased retention (both customer and employee) and greater customer advocacy.

Customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.

VST can develop employee and customer satisfaction surveys that will help you to understand customer and staff experiences, empower your employees with intelligent information, identify issues and negative experience in order for you to implement recovery measures – saving your customer and protecting your revenues.

Whether you need a message taking bureau, a box office ticket line or a customer services contact centre VST have the experience, the people and the systems to set up your bespoke service as and when you require it.

Whether you have been tasked with a very large marketing campaign or you need cover for maternity or unexpected leave; you’ll need temporary personnel to hit the ground running. Just say the word and VST will provide you with highly experienced marketing managers or directors for any length of time. Whatever you need to ensure you are still achieving your targets and keeping your customers happy, VST will be there to support you.