• Telephone account management
• Telemarketing
• Sales leads
• Lead generation
• Appointment setting
• Data sourcing
• Data cleansing
• Sales order processing
Appointment Setting
At Virtual sales Team, we strive to source quality appointments as the only way our clients will benefit from our service is by us providing them quality new business leads and appointments that produce results. Read more information on our appointment setting service or call us on 0800 085 5574.
Like a chameleon…
Virtual Sales Team (VST) blends seamlessly into your existing team to create the highest quality new business leads and meetings. Our employees absorb your brand, product and service information to present themselves to prospects as if they were an established sales professional within your company.
Expert New Business Lead Generation is what we do – delivered by business professionals with an average of 20 years business experience each.
Despite being a contemporary business to business (B2B) sales support agency, here at VST we pride ourselves on ’old fashioned’ values and ethics. We take a unique and specialist approach to telemarketing that’s very different to the rest. Here’s why:
1. We thrive on true partnership relationships
We don’t simply consider ourselves an outsourced supplier – we seamlessly merge with your sales and marketing functions to ensure complete cohesion. We see our services to you as far more than telesales. Our highly effective sales team possesses a wealth of previous business and life experience, which instantly raises the sophistication level of the telephone call. Their higher level of conversation means they can adjust their business development approach to MDs, heads of corporate departments, company owners and of course all contact levels within SME’s too.
2. We won’t waste your time – VST concentrate on QUALITY not quantity
Coming from a business background themselves, our callers focus on the quality of their leads, rather than churning out masses of poorly qualified leads. We value your time and would rather the meetings you did attend all be high quality, real opportunities, as opposed to tentative time consuming enquiries which are expensive to fulfil.
VST appreciate the expense of servicing new appointments – every meeting must count!
What type of customers do you want to contact?
Suspects
In order to maximise the sales potential from these leads, VST will support you in identifying and making contact with your suspects by offering the following bespoke services:
On average data decays at a rate of 25% per year, It is essential to ensure that your database is as clean, precise and up to date as possible, not only from a data protection perspective, but also to make sure you aren’t wasting valuable resources communicating with the wrong people. We have a team of experienced business people who can call your prospects and ensure your data is up to date. Where possible they will also add information that might be missing such as job titles, names, addresses and email addresses.... read more
We can build you a database from scratch and fill it with relevant prospects currently in the market for your products or services. We have a team of experienced business people who can then call the prospects on your new database and ensure that, not only is the data up to date, but also missing data is included where needed such as job titles, names, addresses and email addresses... read more.
We are experts in ACT software and CRM delivery so we can help you with the setting up of your very own ACT CRM database. We can also assist with helping you to set up and define your reporting for sales pipeline and opportunities. Having used ACT for the last 5 years we can assist with showing you all what we have learnt and offering tips in getting the most from your CRM.
If you don’t want us to set up a database for you we also have the ability to use our client’s database to work remotely from. In the past we have used ProspectSoft, GoldVision, SalesLogix, ACT for Web etc... read more
Prospects
VST will become, or seamlessly extend, your existing sales and marketing team by offering you the following bespoke services:
Because of the award winning way that VST recruits its staff, the quality of our appointment setting is second to none. Our employees are all experienced business people, experts at appointment setting by getting past the gatekeeper and tracking down decision makers. This means that the appointments we generate for you are with prospects who are genuinely interested in speaking to you about your products or services thus driving efficiency for your sales staff as opposed to attending time wasting appointments.
As a company we have secured quality appointments for our clients with the decision makers from blue chip companies including Boots, Morrisons, Yoplait, Russel Hobbs, Waitrose, Help The Aged, GlaxoSmithKline and Tescos amongst many others... read more about our appointment setting service
Because we employ experienced business people rather than staff with telemarketing qualifications, we have a great wealth of knowledge within the business from a diverse range of industries and generally at a strategic level. If you need sales staff to attend appointments, or an interim manager / director for sales or marketing we can help. It is a natural extension of our service offering... read more
When working on a campaign our staff take pride in learning about your company’s brand, products and services so that they feel confident speaking to your prospects as if they were your very own employee. If you need exhibition support we can help, we have a lively, energetic team who are confident at speaking with people at all levels... read more
We can assist you with all your data needs. We have a preferred network of contacts within the data industry to assist us with sourcing your ideal prospect database. Whether you are looking for a prospect based within a specific industry or located within a certain postcode we can help define a definitive list... read more
Existing Customers
It’s not just about gaining new customers…we also appreciate your need to serve and develop existing customers to maximise revenue. So, true to form, VST will support you in ensuring your existing customers are receiving the right level of service by offering you the following bespoke services:
We can help you stay in touch with your customers in a cost effective way. You may have accounts where profitability doesn’t allow for expensive face to face meetings but you still want to ensure you are building relationships with them.
We can compliment your field sales activity and help you to develop, build and retain your customer relationships, we can help to solve problems, resolve queries, spot opportunities and ultimately develop customer loyalty. One of the best things about using an outsourced sales supplier for telephone account management is that you have experienced professionals with a sales mindset at what most often is the point of order. This ensures that you get the best possible outcome from each touchpoint; for one of our telephone account management clients we have managed to improve 2010 sales in 2011 by over 70%!
We have an experienced telephone account management team who will speak to your customers as if they are a member of your very own team, they will detail your offers and promotions and even process orders for you. This means that your internal team have more time to focus on your more profitable, key and strategic accounts.
Outsourcing account management can;
• Allow you to cover a wider base of customers
• Enable content to be easily and quickly tailored to different customer sectors and organisational objectives
• Ensure specific messages are received consistently across the board
We can evaluate and measure the progress to monitor effectiveness for you and even suggest ways we can increase profitability for you... read more
We can help you see your business from your customers perspective and give you valuable insights that can be used to increase profitability and reduce your bottom line by demonstrating where small and consistent changes might make a big difference.
We can monitor regulation compliance, quality of service or gather specific information about products or services. We can help you evaluate your order process, employee knowledge of products and services, complaints procedures and the overall customer service experience, then we can report back to you with detailed feedback.... read more
We can help you design and execute an effective customer satisfaction survey, and then we can analyse the results and feed them back to you. Satisfaction surveys are an effective method for gaining customer feedback which can then be used to increase your profitability by demonstrating where small and consistent changes might make a big difference. You can also use the results from a customer satisfaction survey to identify customers who have had a negative experience and implement recovery measures... read more
We recognise and understand how important your calls are to your business, especially your customer service calls. We can help you ensure that every call and opportunity is captured and recorded by a team of experienced call handlers who will answer every call with the care and professionalism as if they were a member of your very own customer services team... read more
